Frequently Asked Questions

What is the lead time?
In our efforts to produce earth-minded apparel, our production takes around 5 - 7 business days (weekend not included) to complete. For items we have available in stock, lead time is 1-3 business days.

Do you have pieces available on-hand?
We keep our stocks limited to avoid wastage and keep up with our sustainability efforts. We do keep a few inventory of fast moving styles so please feel free to browse our shop to see what's available.

Do you do custom pieces?
We custom sizes and colors for additional fee on all our existing designs. Rates vary depending on the measurements and the type of linen the color request is available in. We do not accept custom designs.

Are you available on Shopee and/or Lazada?
NO. We're Instagram and our own website e-commerce exclusive. Please beware of online sellers posing as Callelily or claiming as resellers as we do not engage in these kind of activities.

Which styles are available
All styles posted in our Instagram and website are available on made-to-order. Please feel free to hit us up for any questions regarding availability.

Do you have physical store?
We don't but we're hopeful to have one soon!

Where do you ship from?
We ship out from our workshop in Bulacan.

What are the payment methods?
Kindly put here yung available options nila with hitpay. (smiley)

How is shipping and delivery done?
We use the services of JRS, and LBC express to deliver your item. Please be reminded that when you agree to proceed with your purchase and pay for the shipping fee, you also agree to the terms and services of the chosen courier. Any delays or issues with delivery is already beyond our control. You may coordinate directly with the courier for any follow throughs.

Do you do international shipping?
We do ship internationally via FedEx and PhlPost. Rates vary depending on the destination. valuation, and total weight of the parcel.

How long does delivery take?
Delivery usually takes 1-3 days for Metro Manila and nearby Luzon areas. VisMin usually takes longer at 4-7 days. Since delivery is coursed through third-party courier, any delays is already beyond our control. You may follow up directly with the courier.

Do you do same-day-delivery (SDD)?
We do depending on the availability of items you wish to get. You may also opt to SDD once your MTO (made-to-order) pieces are completed. Buyer to arrange and book for the pick up.

Do you accept returns and exchanges?
Please refer to our Return, Refund, and Exchange guidelines. (link them to the current T&C)